Fig is Australia’s first truly AI-native electricity retailer. Our AI agent, Figgy, manages your home battery automatically on the days it’s worth the most — and hands a slice of that value straight back to you as a credit. This guide explains, in plain English, exactly how it works, what you pay in every situation, and how you come out ahead. No jargon, no fine-print surprises.
Earn a $2.00 participation credit just for taking part — plus more if you stay under your cap.
Participation credit (on accept)
+$2.00
I’ll manage your battery
12am – 12am
Usage estimate (last 30 days)
~58 kWh
Stay under your cap
+ export credit
Anything over your cap
34¢/kWh
Every Boost or Surge Day is built from your smart baseline — the bill a sensible battery owner would have paid that day. Your participation credit comes off that, with a premium export credit when you stay under your cap on a Surge Day. Everything is settled transparently against your meter, and it's designed so taking part works in your favour. That's the whole point.
Most evenings, Figgy — our AI energy agent — looks at the grid, the weather and your recent usage. When tomorrow looks valuable, you’ll get a notification with a simple offer: let Figgy manage your battery for the day in return for a credit. Tap Accept (or switch on “Always take part” and we’ll do it for you). The next morning, you get a plain-English summary of what the day came to. That’s the whole rhythm — one tap in, one summary out.
Figgy sorts every day into one of three kinds and tells you which one tomorrow is. The bigger the opportunity for your battery, the more you earn.
Everyday optimisation. Figgy automatically charges your battery for up to 5 hours at the super-low off-peak rate.
Lower running costs (6¢/kWh charging) — no credit to claim.
Worth acting on — you let Figgy manage your battery for the day.
A $0.50 participation credit, plus a premium export credit if you stay under your cap.
The grid is tight or prices spike — the big one.
A $2.00 participation credit, plus a larger premium export credit when your power is worth the most.
On Flow Days you do nothing and simply benefit. On Boost and Surge Days you get a notification — tap Accept (or leave “Always take part” on) and Figgy handles the rest.
Figgy is making decisions around the clock. Here’s how a typical day plays out — and why your battery sometimes charges from the grid, even overnight.
Figgy buys power when it’s cheap and spends it when the grid is dear.
The cheapest power isn’t always there when you need it. If Figgy forecasts that you’ll draw power during the morning peak (6–11am), it tops up your battery from the grid overnight at the lower shoulder rate while you sleep — because that’s far cheaper than buying at the 34¢ peak first thing in the morning. Come sunrise, the energy is already banked and waiting, bought at the cheaper price Figgy locked in overnight.
Once the sun is up and the off-peak window opens (11am–4pm, at just 6¢/kWh), Figgy switches to filling your battery for the evening. It always uses your own solar first — that’s the cheapest power there is. If your solar alone won’t top the battery up in time, Figgy works out the right moment to draw the rest from the grid at 6¢, so your battery reaches 4pm full and ready. On some inverter setups that can’t import from the grid and take in solar at the same time, Figgy briefly pauses the solar side during the top-up so it can capture that 6¢ rate — a small, deliberate trade that leaves you better off overall.
When the expensive peak windows arrive (6–11am and 4–9pm, at 34¢/kWh), Figgy runs your home from the battery you filled cheaply — so you sail through the priciest hours without buying peak power. That’s the whole game: buy low, store it, and spend it when the grid is dear.
Managing your battery every day doesn’t mean wearing it out. Most batteries are warranted for 6,000 to 8,000 full cycles; even a heavy two cycles a day works out to about 7,300 over ten years — inside that range — and Figgy is designed never to exceed your battery’s healthy limits. It keeps a sensible reserve, avoids deep cycling, and unlike a VPP it doesn’t cycle your battery hard every single day — only when there’s genuine value. Prefer an even gentler touch? You can set a more conservative profile any time.
This plan doesn’t offer a manual export rate. If you export your battery to the grid yourself, you’re paid $0/kWh for it. Export credits are only realised when Figgy manages the timing for you — that’s how it captures the premium value and passes it back on your bill.
Here’s about a month of live results — April to May 2026 — from four real Victorian battery homes.
| Location | Battery | Days | Boost days | Surge days | Participation credit | Export credit | Total credit |
|---|---|---|---|---|---|---|---|
| Hawthorn | 50 kWh | 28 | 8 | 3 | $10.00 | $5.89 | $15.89 |
| Eltham | 45 kWh | 28 | 12 | 2 | $10.00 | $13.55 | $23.55 |
| Kew | 35 kWh | 28 | 10 | 5 | $15.00 | $3.60 | $18.60 |
| Glen Waverley | 14.75 kWh | 28 | 5 | 0 | $2.50 | $0.00 | $2.50 |
Live results from four Victorian battery homes, April–May 2026 (about one month). Participation credit is the Boost and Surge credit for taking part; export credit is what each battery earned exporting at premium times; total credit combines the two. Everyday off-peak savings come on top. Results vary with battery size, usage and market conditions.
1. Your first week — Figgy learns your home
When you join Fig, Figgy doesn’t start making moves on day one. For up to your first seven days, it quietly learns your home: how much your solar produces and when, how your battery charges, and the rhythm of when your household actually uses power. This first learning cycle is what lets Figgy schedule your battery accurately — so we hold off on Boost and Surge Days until it’s complete.
You still earn from the start. While Figgy is learning, we credit you 50¢ every day — so you’re better off from your very first day with Fig, before Boost and Surge Days even switch on.
Once that first cycle finishes, Boost and Surge Days turn on. And Figgy never stops learning: as your patterns shift with the seasons — a new EV, the kids home over summer, longer winter evenings — its understanding of your home keeps updating right along with them. The longer you’re with Fig, the sharper it gets.
2. How a Boost or Surge Day works
On days when the grid is tight or wholesale prices spike, Fig steps in and charges and discharges your home battery at the right moments. You barely lift a finger, and you earn a credit for taking part — we’re the first retailer in Australia to run this automatically for everyday homes.
You don’t have to do anything technical. When a notification arrives, you tap Accept; everything else — the battery, the timing, the maths — is automatic. It costs nothing: taking part can only leave you better off or the same, with no sign-up fee and no penalty for sitting one out. And it doesn’t change your normal plan — your usual rates stay exactly as they are. It only applies on the specific days you accept, and only to how your battery is run.
3. The notifications you'll get
There are a few kinds of message, and each one is matched to your home — you’ll only hear from us on days your battery can genuinely add value. You got one and your neighbour didn’t because our forecast says your home can help on that particular day.
Boost day (most common) — stay under your usage cap and earn a credit.
Surge day — a big one: a larger credit, plus a premium credit for the power you send back to the grid.
You missed it — a friendly heads-up that a Boost passed without your confirmation. No harm done.
Your estimated cost — the morning after, a plain-English breakdown of what the day came to.
Most arrive the evening before, so you have time to decide; a few are same-day when conditions change quickly. On Boost and Surge days, if you stay under your cap, the power your battery exports also earns a premium export credit — a rate Figgy captures when your power is worth most to the grid, shown to you in every notification.
Earn a $0.50 participation credit for letting me manage your battery for the day.
Participation credit (on accept)
+$0.50
I’ll manage your battery
12am – 12am
Usage estimate (last 30 days)
~58 kWh
Stay under your cap
+ export credit
Anything over your cap
34¢/kWh
A Boost Day offer
No harm done — a Boost passed without your confirmation. There's no charge, and it never counts against you. I'll send the next one your way.
Charge or penalty
none
Next opportunity
we'll notify you
If you don’t get to it in time
4. Saying yes — or no
It’s completely up to you. If you don’t accept, you simply miss that day’s credit — there’s no charge, no penalty, and it never counts against you next time. Each notification has a confirmation deadline; that’s just the moment to decide, not the end of the event. Miss it and you can’t join that particular day, but nothing breaks and the next one works the same way.
Prefer not to tap every time? Switch on “Always take part” and Figgy accepts for you — you still receive every notification, can cancel any single day, and can switch it off whenever you like. We never act without telling you. And if you accept but change your mind, you can back out before the deadline, or even pull out part-way through — no penalty, and that day simply isn’t settled.
5. On the day
Your house never loses power. In the background, Figgy charges your battery when power is cheap and discharges or exports it when it’s valuable; you use electricity exactly as normal. The managed window usually runs from midnight tonight to midnight tomorrow.
Use whatever you need — run the aircon, the oven, throw a party. As long as your total stays under your usage cap, you keep the full credit, and your cap is set at or above your normal usage so a normal day won’t go over (see the next section). If you do go over, only the amount over the cap is charged, at your usual peak rate — the exact same price you’d pay anyway. It is not a penalty.
Charging an EV counts towards your usage for the day; if you charge regularly, your cap already reflects that. Out all day and barely using anything? Even better — you comfortably keep the credit, and on a Surge day you’ll likely export more and earn more too. Your safety comes first: Figgy keeps a sensible battery reserve, and if you have specific backup needs, tell us and we’ll factor them in.
6. Your usage cap, explained
Your cap is the daily grid-import limit for a Boost or Surge Day. It’s deliberately generous, and it’s worked out by a simple rule:
Cap = the greater of (a) our forecast of your usage that day, and (b) how much your battery can shift (its size, limited by how fast it charges during the cheap window).
Because it’s set to at least your forecast usage, a normal day won’t go over. Bigger homes and heavier days simply get a bigger cap. Your usage limit and your actual usage are both meter figures, so you can compare them directly — and if you do go over, only the part your home actually used is charged. Any part that was Figgy charging your battery from the grid is left out, so you’re never charged extra for a top-up you didn’t control. Here’s how it lands for four very different homes:
| Home | Battery | Typical use / day | Your cap |
|---|---|---|---|
| A — small home, small battery | 10 kWh | 18 kWh | 18 kWh |
| B — standard home (Powerwall-size) | 13.5 kWh | 30 kWh | 30 kWh |
| C — large home, large battery | 50 kWh | 55 kWh | 55 kWh |
| D — heavy use + EV charging | 50 kWh | 80 kWh | 80 kWh |
Homes A and B never drop below a floor set by their battery, while Homes C and D get a cap that grows with how much they use. You’re never squeezed below what you normally need.
7. How your bill is worked out
Every Boost or Surge Day, your bill follows one simple formula
You pay = your smart baseline − your participation credit − any export credit + anything used over the cap (at the usual peak rate).
The baseline is the bill a sensible battery owner would have paid that day. Your credits come off from there, and anything used over your cap is charged at the usual peak rate.
The figures below are illustrative but produced by our real settlement engine. They assume the CitiPower time-of-use plan (off-peak 11am–4pm at 6¢, peak 6–11am and 4–9pm at 34¢, shoulder overnight at 21¢), a battery starting the day around 10% charged, a $0.50 Boost credit ($2.00 on a Surge day) and an illustrative 25¢/kWh export credit (the live rate varies and is shown in each notification). Your real bill always uses your actual meter readings.
Home A — small home, small battery (cap 18 kWh)
| Scenario | How it's worked out | You pay |
|---|---|---|
| Under cap (18 kWh) | Baseline $2.53 – $0.50 credit | $2.03 |
| 10 over cap (28 kWh) | $2.03 + 10 kWh × 34¢ | $5.43 |
| Surge, export 8 kWh | Baseline $2.53 – $2.00 – 8 kWh × 25¢ | −$1.47 |
Home B — standard home, Powerwall-size battery (cap 30 kWh)
| Scenario | How it's worked out | You pay |
|---|---|---|
| Under cap (30 kWh) | Baseline $4.91 – $0.50 credit | $4.41 |
| 10 over cap (40 kWh) | $4.41 + 10 kWh × 34¢ | $7.81 |
| Surge, export 8 kWh | Baseline $4.91 – $2.00 – 8 kWh × 25¢ | $0.91 |
Home C — large home, large battery (cap 55 kWh)
| Scenario | How it's worked out | You pay |
|---|---|---|
| Under cap (55 kWh) | Baseline $8.01 – $0.50 credit | $7.51 |
| 10 over cap (65 kWh) | $7.51 + 10 kWh × 34¢ | $10.91 |
| Surge, export 8 kWh | Baseline $8.01 – $2.00 – 8 kWh × 25¢ | $4.01 |
Home D — heavy use + EV charging (cap 80 kWh)
| Scenario | How it's worked out | You pay |
|---|---|---|
| Under cap (80 kWh) | Baseline $10.51 – $0.50 credit | $10.01 |
| 10 over cap (90 kWh) | $10.01 + 10 kWh × 34¢ | $13.41 |
| Surge, export 8 kWh | Baseline $10.51 – $2.00 – 8 kWh × 25¢ | $6.51 |
Going over the cap is never a penalty — it’s just your normal peak price on the extra. And on a Surge day, smaller homes that export can finish the day in credit (we pay you), because that exported power normally earns nothing.
$4.10
Energy charge
$13.90
Participation credit
−$2.00
Smart charge credit
−$5.30
Export credit
−$2.50
Your usage limit
58 kWh
Actual usage
55 kWh
Estimated payable
$4.10
Estimate from early battery data; your meter confirms the final figures on your next bill.
If you don’t get to it in time
8. Every term, defined
Everything Figgy shows you maps to one of these — no jargon left unexplained
| Term | What it means |
|---|---|
| Energy charge | The estimated cost of the electricity you used that day, before any credits. |
| Participation credit | A credit for taking part — currently 50¢ on a Boost Day, $2.00 on a Surge Day. |
| Smart charge credit | The saving passed back to you when Figgy charges your battery cheaply. Figgy may buy electricity to charge your battery at a wholesale price below your tariff; because you're charged the tariff, we credit you the difference. |
| Export credit | On a Surge Day, a bonus for electricity your system sends back to the grid. The rate is dynamic and shown in that day's notification. |
| Your usage limit | Your daily grid-import limit on a Boost or Surge Day. Set generously — the greater of your forecast usage and what your battery can shift, and never below your normal usage. |
| Actual usage | All the electricity you drew from the grid that day, as read by your meter — the figure compared against your usage limit. |
| Excluded battery charging | The part of any over-limit amount that was Figgy charging your battery from the grid — not your household using power. It's left out, so you're never charged extra for electricity Figgy chose to buy. |
| Excess load | The part of any over-limit amount that was your home actually using power. Only this is charged. |
| Excess charge | Your excess load priced at your usual peak rate. |
| Estimated amount payable | Your energy charge, less all credits, plus any excess charge — your estimated cost for the day. |
| Smart baseline | The bill a sensible battery owner would have paid that day. Each Boost or Surge Day is built from your smart baseline, with credits coming off it. |
| Learning period | Your first period of up to 7 days, while Figgy learns your solar, battery and usage patterns. No Boost or Surge Days run yet, and a 50¢ credit applies each day. Figgy keeps learning after it ends. |
9. The honest bit — your questions about "the catch"
Will I ever pay more than if I’d done nothing? Your bill is built from your smart baseline — the bill a sensible battery owner would have paid that day — and your credits come off from there. Going over your cap is charged at your usual peak rate — what you’d have paid anyway — not a penalty.
So what’s in it for us? When the grid is stretched or wholesale prices spike, your battery is genuinely valuable. Fig captures some of that value and shares a slice back with you as a credit. It’s a win-win, not charity and not a trick.
We look after your battery, too — operating within healthy limits, keeping a reserve and avoiding deep cycling, with a conservative setting available if you’d prefer we tread even more lightly. We only take over during the managed window after you accept (or after you’ve switched on “Always take part”); the rest of the time your battery is entirely yours. Your data is used only to run your account — we don’t sell it. And the morning after each event you get a plain-English estimate, with the final, meter-confirmed figures on your next bill.
10. How Fig is different from wholesale and VPP plans
Wholesale plans pass the live market price straight through to you. The upside can be real, but you carry the risk and end up watching prices to stay ahead. Fig does the opposite of risky: Figgy automatically runs your battery to capture those same opportunities for you, and every day’s bill is built from your smart baseline and settled transparently — less to watch, and clear to follow.
VPPs take a different route again: they aggregate and dispatch your battery for grid services, often cycling it hard every single day for a flat annual payment. Fig only acts when there’s genuine value for your home, folds it into one plain daily settlement, and never locks you in.
Why is Fig the first to run this for everyday homes? It takes a forecasting and battery-scheduling engine that simply hasn’t existed at this level before. Ours runs on real sites with fully transparent, meter-based settlement — every figure traces back to your meter.
11. Changing your mind, any time
It’s all reversible, with no penalty. Decline any single notification, switch off “Always take part”, or leave the program entirely — just contact Fig.
Then it's just an ordinary day — nothing lost. Join the next one whenever you like.
You're still settled by the same formula and still get your credit. If our side doesn't fully deliver, we wear it — never passed on to you.
Your supply and safety take priority during an outage; the day is settled fairly around it.
Cancel or pull out any time — no penalty.
No. Events are scheduled within healthy limits for your battery, and you can set a more conservative profile if you prefer.
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