Almost. For up to your first seven days, Figgy learns your home — your solar, your battery and when you actually use power. We hold off on Boost and Surge Days until that first learning cycle is complete. To keep you earning from day one, we credit you 50¢ every day while Figgy learns. After that, Boost and Surge Days switch on, and Figgy keeps learning as your habits change through the seasons.

$19.90 a month pays for real AI — not a set of if-then rules or a fixed workflow, but a genuine AI agent working for your home. Every evening Figgy forecasts the market, the weather and your usage, then builds a strategy personalised to you. That takes real computing power, your data held in world-class secure cloud services, and leading AI models running behind the scenes. It costs us real money to run safely and intelligently, and the subscription is what lets us do that properly — rather than cutting corners with a cheaper, dumber system.

Openly, in three ways. First, the $19.90 Figgy subscription. Second, a small margin on the electricity you buy at your fixed rates — the same way any retailer does. Third, when Figgy manages your battery on a Boost or Surge day, that action is genuinely valuable to the grid: Fig earns from providing it, keeps part, and passes a slice straight back to you as your credit. That third part is the important difference. A traditional retailer earns more when you use more, so its interests quietly pull against yours; a wholesale plan passes the market price through but leaves you carrying the risk. Fig earns most on exactly the days you earn too — so we only do well when your battery does well for you.

This plan doesn’t offer a manual export rate. If you export your battery yourself, you receive $0/kWh for it. Export credits are only realised when Figgy manages your battery for you — that’s how we capture the premium value and pass it back to you.

Flow Days are everyday optimisation — Figgy quietly saves you money, no credit to claim. Boost Days add a standard bill credit when conditions are worth acting on. Surge Days are the big ones: a larger credit plus export earnings during the peak window. Figgy tells you which kind of day tomorrow is in your evening preview.

It’s the bill a sensible battery owner would have paid on that day. Every Boost or Surge Day is built from your smart baseline, and your participation, smart charge and export credits come off it. It’s how we keep the day’s settlement fair and easy to follow.

A battery gets you the most value — it's what earns credits and export earnings on Boost and Surge Days. Solar-only customers can still benefit from our fixed buy rates and from Figgy's guidance on when to run appliances.

All battery brands are supported. Not sure about yours? Just ask and we'll be happy to check.

Battery warranties are written around a cycle limit — most cover between 6,000 and 8,000 full cycles. Even a heavy two cycles a day adds up to about 7,300 cycles over ten years (365 × 2 × 10), which sits comfortably inside that range — and Figgy is designed never to exceed your battery’s healthy limits. We keep a sensible reserve and avoid deep cycling. Just as importantly, Figgy doesn’t cycle your battery every day the way many VPPs do; it only manages it on the Boost and Surge days you accept, so in practice it adds far fewer cycles than that worst case. Prefer us to tread even more lightly? You can set a more conservative profile any time.

No. You can leave anytime with no exit fees. We keep customers by being good — not by trapping them.

Three things can credit your account. The participation credit is your instant reward for accepting — 50¢ on a Boost Day, $2 on a Surge Day, applied the moment you tap accept. The savings credit is the value Figgy actually created by managing your battery that day, and it’s usually the largest. The export credit is a premium rate paid for the power your battery exports during a high-value window when you’ve stayed under your cap — biggest on Surge Days.

Your usage limit (your cap) is the daily grid-import limit for a Boost day, and it’s deliberately generous. Figgy forecasts your usage for the day from your recent habits, then sets your cap at the greater of that forecast and how much your battery can shift in a day. Because it’s set at — or above — your normal usage, a normal day won’t go over; bigger homes and heavier days simply get a bigger cap.

Anything above your limit that day is your excess load, charged at the standard peak rate of 34¢/kWh — the normal rate, never a penalty. Figgy’s estimate is built to cover a typical day, so going over usually means an unusually heavy one (visitors, aircon flat out).

Your usage limit and your usage are both meter figures. If you do go over, only the part your home actually used is charged — any part that was Figgy charging your battery from the grid is left out, so you’re never charged extra for a top-up you didn’t control.

Yes — when you stay under your cap. On top of the participation credit, the power your battery exports earns a premium export credit — a rate Figgy captures when your power is worth most to the grid, and shows you in every notification. The 50¢/$2 participation credit is the floor, not the ceiling.

Because by accepting, you give Figgy permission to manage your battery for the full day, midnight to midnight. That certainty has value to the grid, so we pass it straight back as an upfront participation credit — before Figgy has even started.

Start with your energy charge (the power you used at your fixed plan rates), subtract your participation, savings and export credits, then add any excess charge if you went over your limit. What’s left is your estimated amount payable for the day.

No — your morning summary is an early estimate from battery and meter data so you can see roughly where you landed. Your distributor’s metering confirms the final figures, which appear on your actual bill.